Frequently asked questions
1. Are the products supplied by Alignic covered by warranty?
Yes. All products supplied by Alignic are covered by the manufacturer's standard warranty unless otherwise stated. Warranty terms and coverage may vary depending on the product and manufacturer.
Support & Warranty
2. Can I purchase extended warranty or premium support?
Yes. Extended warranty and premium support options are available for selected products and manufacturers. Our team can recommend the most suitable support plan based on your business requirements.
3. How do I make a warranty claim?
If you experience an issue with your product, simply contact Alignic with your product details and a description of the problem. We'll assist in coordinating the warranty claim process with the manufacturer or authorized service provider.
7. What information is required when requesting support?
To help us respond quickly, please provide your company name, product model, serial number (if applicable), purchase details, and a brief description of the issue. Photos or screenshots are also helpful when relevant.
9. Do you provide onsite support services?
Yes. Onsite support services are available for selected projects and service agreements. Please contact us to discuss your support requirements.
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4. Will Alignic assist with warranty coordination?
Yes. We can help coordinate warranty service, repair requests, and communication with the manufacturer to make the process as smooth as possible.
5. What should I do if my product arrives damaged or defective?
Please notify us as soon as possible after receiving your order. We'll work with you to verify the issue and arrange the appropriate replacement or warranty process according to the manufacturer's policies.
6. Do you provide technical support after delivery?
Yes. Depending on the products and services purchased, we provide post-sales assistance and can advise on troubleshooting, warranty support, and additional services where required.
8. Can Alignic support products purchased from another supplier?
Depending on the product and manufacturer, we may be able to assist with support, upgrades, or professional services. Contact us with your requirements, and we'll advise on the available options.
10. How can I contact Alignic for support?
You can reach us by phone, email, WhatsApp, or through the contact form on our website. Our team will respond as promptly as possible and guide you through the appropriate support process.
Alignic Pte Ltd
Your IT Lifecycle, Perfectly Aligned
+65 6871 8796
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